General Information
Please contact mail@conferencedesign.com.au if you have questions about participating in the conference as an online delegate.
Online Attendee Guide
Log-in link for the OnAIR Portal
Attendees who have completed registration and payment will receive a personalized link via email at least one week before the event.
If you don’t see the email, please check your junk folder.
Should you not receive the email within five days of the event, kindly contact mail@conferencedesign.com.au for assistance in resending it.
Registration
Check the conference registration page for online registration details and terms. Payments must be received by Conference Design before receiving the OnAIR portal link.
Time zone
Program times are listed in the conference’s local time zone.
You can change the time zone in the OnAIR portal, so that session times reflect your time zone.
Session Recordings
Session recordings will be made available via the OnAIR portal for 3 months following the conference.
Delegates will be notified by email when the recordings are available (usually within a week of the end of the conference).
Discussion Forums & Q&A
The OnAIR platform provides Discussion Forum and Live Q&A functions, allowing both online and onsite delegates to interact with each other and presenters through text communication.
During sessions, questions submitted by both online and onsite attendees are read out by the session chair for response by the presenters, time permitting.
The Discussion Forum facilitates text-based communication among all attendees throughout the event.
Live Support
Live support will be accessible during the conference hours for online delegates. Please note that the support provided is general in nature.
For attendees using work devices, ensure IT approval for streaming platform access to bypass workplace firewalls, as live support is unable to assist with firewall or security settings.
Meeting Hub
Utilise the meeting hub for attendee communication, including live chat, calls, scheduling meetings, sending messages, and making notes.
Contact details and notes can be exported via the Export Tool for convenience.
Online Social Program
The conference does not feature scheduled social events for online attendees.
We recommend connecting with fellow conference participants through the meeting hub for networking opportunities.
System Access Requirements
If participating in the conference from the workplace, attendees will need to ensure that their firewall does not block access to the streaming platforms.
Attendees are responsible for checking access with their IT department as early as possible as it may take a few days or weeks for your request to be processed.
Below is a list of all the streaming platforms that will be used during the conference.
IT departments will need to allow these programs to enable access to the conference.
OnAIR
- cdesign.eventsair.com
- onairprod.queue.core.windows.net
- onairprod.azurewebsites.net
- opentok.com
- tokbox.com
- cachefly.net
AirCast
- livefeed.aircastcdn.com
- studio.aircastcdn.com
- hls.aircastcdn.com
- live.aircastcdn.com
Vonage
- https://prov.vonage.com
- https://ztp.polycom.com
- https://provisioning.e-connecting.net
Vimeo
- player.vimeo.com/log
- player.vimeo.com/crossdomain.xml
- av.vimeo.com/crossdomain.xml
- vimeocdn.com/p/2.1.18/js/player.js
- vimeocdn.com
- vimeocdn.com/p/2.1.18/css/player.css
- player.vimeo.com/play_redirect
- player.vimeo.com/video/<VIDEO_ID>
Twilio
The IP addresses used for Twilio REST APIs are highly dynamic, and span a large range, so it’s impractical to list each of them. Instead we recommend you allow all outbound HTTPS traffic to any *.twilio.com subdomain.
Before the conference
- Log into the OnAIR portal to check for any issues well before the conference.
- Attendee login details are personalised and cannot be shared.
On the day of the conference
- Before joining, it’s a good idea for attendees to test their microphone and camera to ensure they are working properly.
- Log in 15 minutes before the start of the first session.
- Close additional browser tabs, turn off and close any unused applications.
- Have a personal device on standby in case of difficulty accessing the conference from a work device.
- Do not use the back arrow on the browser when logged into the OnAIR portal – you will be logged out of the system. Instead select ‘back to timeline’.
- If attendees experience issues connecting to the OnAIR portal, they should use a mobile data hotspot or participate from a private (home) network.
Browser
Google Chrome is the recommended browser for accessing the OnAIR portal.
It is recommended that attendees download and install the Google Chrome browser to their computer or laptop well before the conference.
Camera and Microphone Settings
In the OnAIR portal, attendee cameras and microphones are not active during presentations however these can be used in the Meeting Hub and when talking with exhibitors.
When logging into the OnAIR portal, the platform will check attendee settings and prompt to allow their microphone and camera use before entering.
If needed, attendees can adjust your microphone and webcam settings by clicking on the camera or microphone icon in the address bar. This allows attendees to change devices, adjust volume levels, or toggle settings as necessary.
Check Extensions in Google Chrome
To check for extensions in Google Chrome, click on the three-dot menu in the top-right corner, then select “More tools” > “Extensions.”
Review and manage extensions to optimise browser performance, security, and privacy when using the OnAIR portal.
Allow Blocked Cookies
To allow blocked cookies in Google Chrome, click on the three-dot menu in the top-right corner, then select “Settings.” From there, navigate to “Privacy and security” > “Cookies and other site data” and toggle the option to allow cookies.
Software Requirements
Attendees do not need to download specific software to participate in the conference.
OnAIR is designed to be accessed using a desktop computer or laptop with Google Chrome as the internet browser.
Clear Browser Cache
Open the page inspector in your browser by right-clicking on the page and selecting inspect or by pressing F12.
Right-click on the refresh button, found to the left of the URL bar, and select Empty Cache and Hard Reload.
Refresh OnAIR Portal Data
This is generally one of the first steps you should follow if you are experiencing technical difficulties.
Refresh Data is located under the attendee profile at the top right of the OnAIR Portal dashboard.
Disable Sound Devices
To disable other sound devices on a computer or laptop, access the “Sound” settings through the Control Panel or System Preferences.
Inside the sound settings, locate the list of audio devices and select the one you want to disable.
This can be useful when you want to ensure that audio output or input is directed only through a specific device, such as a headset or external speakers, for better audio quality or privacy.
Finally, right-click on the chosen device and select “Disable” or use the provided option to deactivate it.
ABOUT COAT
The COAT is intended to facilitate liaison and discussion between the heads of tribunals. It will support the development of best practice models and model procedural rules, standards of behaviour and conduct for members and increased capacity for training and support for members.
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