Session Chair
- Fiona Chamberlain, Chief Executive Officer, the Victorian Civil and Administrative Tribunal (VCAT)
Speakers
- Craig Howard, Executive Director, Strategic and Operational Transformation, the Victorian Civil and Administrative Tribunal (VCAT)
- Warwick Mitchell, Executive Director, Operations and Support Services, the Victorian Civil and Administrative Tribunal (VCAT)
- Michael Hawkin AM, CEO and Principal Registrar, the Administrative Review Tribunal (ART)
- Tim Banner, Reconceive Consulting
Abstract
Tribunals operate in complex environments, and registrars play a critical role in both case management and broader system oversight. In addition to performing quasi-judicial functions to ensure procedural fairness, registrars are accountable for tribunal-wide performance, balancing timeliness, budget and operational efficiency. They also navigate significant jurisdictional diversity, managing cases that vary in scale, complexity and value.
This session brings together experienced tribunal administrators and systems thinkers to share insights into optimising tribunal performance. Through presentations and facilitated discussion participants will explore:
- Strategic Data Use: Moving beyond basic metrics to drive informed decision-making
- Operational Tools: Leveraging system measures to enhance efficiency
- Legislative Powers: Ensuring consistency and effectiveness in case management
- Resource Management: Addressing challenges in sessional and non-sessional workforce structures
- Organisational Culture: Strengthening leadership and performance within tribunals
Designed for registrars and tribunal professionals, this session offers practical strategies to enhance operational effectiveness. Join us to gain valuable insights and engage in meaningful discussions with peers.