Speakers
- Zoe Dyson, Executive Director Experience, Strategy and Transformation, the Victorian Civil and Administrative Tribunal (VCAT)
- Vivek Agarwal, Human Centered Design Lead, the Victorian Civil and Administrative Tribunal (VCAT)
- Principal District Judge Thian Yee Sze, Singapore Community Courts & Tribunals
- District Judge Kevin Ho Hin Tat, Singapore Community Courts & Tribunals
- Jan Dundon, CEO, Mental Health Tribunal (Vic)
Abstract
Tribunals serve a broad range of users covering both professionals and self-represented, who belong to an increasingly diverse community culturally, physically, and psychologically. Unique to Tribunals is the need to balance diverse community needs with safeguarding public trust in independent and impartial decision-making and the rule of law. By adopting Universal Design principles Tribunals can effectively support the greatest numbers of users with its constrained service improvement and operating budgets. Through presentations and facilitated discussion, this session will explore why designing for user centricity matters, learn about the successes and challenges of real-world examples of user centric-service reforms, and hear about how those lessons are being applied in future reforms.